Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern the services provided by Overflow Online ("we", "us", "our") to you, the client ("you", "your"). By requesting a quote, accepting a proposal, paying a deposit or instructing us to begin work, you agree to these Terms.

If you are entering into these Terms on behalf of a business, you confirm that you are authorised to do so.

2. Definitions

• Services — website design and development, hosting, domain registration and DNS setup, email setup, lead-generation pages, maintenance and related support.
• Deliverables — the website, pages, files or configurations we produce for you.
• Third-party services — products supplied by others that we set up or connect on your behalf, such as domain registries, hosting infrastructure, email providers and form or analytics tools.
• Project — the scope of work described in your accepted quote or proposal.

3. Our services

We provide premium web design, managed hosting, domain and email setup, lead-generation websites and ongoing support for South African businesses. The exact scope, deliverables and pricing for your project are confirmed in writing in your quote or proposal before work begins.

Anything not listed in your accepted scope — for example extra pages, additional features, copywriting, photography, integrations or ongoing changes — can be quoted separately.

4. Quotes & acceptance

Quotes are based on the information you provide and are valid for 30 days unless stated otherwise. A project is accepted, and your slot is reserved, once you confirm the quote in writing and pay the agreed deposit.

Package prices shown on this website (for example website, hosting and email packages) are starting points. Your final price depends on the agreed scope.

5. Fees, deposits & payment

• A deposit is usually payable before work starts, with the balance due on completion or as set out in your quote.
• Hosting, domain and email fees are billed in advance (typically annually) and are separate from once-off design and build fees.
• Third-party costs (domains, hosting, premium plugins, stock assets, etc.) are passed on to you and confirmed before purchase.
• Recurring services renew automatically unless cancelled in writing before the renewal date.
• Late or non-payment may result in work being paused and, for hosting, services being suspended after reasonable notice.

6. Timelines & your responsibilities

We will agree a realistic timeline for your project. To keep it on track, you agree to provide content, images, brand assets, access and feedback promptly. Delays in supplying these, or in approvals, will extend the timeline accordingly.

You are responsible for the accuracy and legality of the content and materials you supply, and for ensuring you have the rights to use them.

7. Revisions & approval

Your package includes a reasonable number of revision rounds as set out in your quote. Additional rounds or changes beyond the agreed scope are quoted separately. Once you approve a deliverable or the site goes live, that stage is considered accepted.

8. Hosting, domains & third parties

Where we register domains, provide hosting or set up email and other third-party services on your behalf, those services are also subject to the relevant provider's terms. We aim for high availability but do not control, and cannot guarantee, uninterrupted third-party uptime.

We maintain reasonable backups for hosted sites, but you remain responsible for keeping your own copies of important business content and data.

9. Intellectual property

On full payment, ownership of the final custom deliverables created specifically for your project transfers to you. We retain ownership of our underlying tools, frameworks, code libraries and know-how, and of any pre-existing or third-party components (which remain subject to their own licences).

Unless you ask otherwise, we may reference your project and display it in our portfolio and marketing.

10. Warranties & disclaimer

We provide our services with reasonable skill and care. Beyond that, the services and deliverables are provided "as is". We do not warrant that a website will achieve any particular ranking, traffic, number of enquiries, sales or other commercial result, as these depend on many factors outside our control.

Estimates, sample prices and tools on this website (including the domain availability checker) are for general guidance only and are not guarantees.

11. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or in connection with the services is limited to the fees you paid us for the relevant service. We are not liable for indirect or consequential loss, loss of profit, data or business. Nothing in these Terms limits liability that cannot lawfully be limited.

12. Cancellation & termination

You may cancel a project in writing. Deposits are non-refundable, and you remain liable for work completed and third-party costs incurred up to the cancellation date. Recurring services (hosting, domains, email) can be cancelled in writing before the next renewal; fees already paid for the current term are not refunded. We may suspend or end services for non-payment or breach of these Terms after reasonable notice.

13. Confidentiality & data protection

We treat your business information as confidential and use it only to deliver the services. We process personal information in line with the Protection of Personal Information Act (POPIA) and our Privacy & Cookie Policy.

14. Governing law

These Terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute. We would always prefer to resolve any concern with you directly first — please contact us.

15. Changes to these terms

We may update these Terms from time to time. The version published on this page at the time you accept a quote applies to that project. The "last updated" date above shows when this page was last revised.

16. Contact us

Questions about these Terms? Contact Overflow Online at david@overflowonline.co.za or 072 801 5852, or via our contact page.

The Benchmark Office Park, 6 Back St, Morehill, Benoni, 1501.