Privacy Policy

1. Introduction

Overflow Online ("we", "us", "our") respects your privacy. This policy describes how we handle personal information when you visit this website, request a quote, or use our website design, hosting, domain and lead-generation services.

2. Who we are

Overflow Online is a web design and hosting company based in Benoni, Johannesburg, serving clients across South Africa. We are the responsible party for the personal information collected through this website.

• Email: david@overflowonline.co.za
• Phone: 072 801 5852
• Address: The Benchmark Office Park, 6 Back St, Morehill, Benoni, 1501

3. Information we collect

We only collect information you choose to give us, plus limited technical data needed to run the website:

• Enquiry details — your name, business name, email, phone, the package or service you are interested in, budget, timeline and any project notes you submit through our forms.
• Contact you initiate — information you share when you email, call or message us on WhatsApp.
• Lead source — basic referral and campaign information (such as how you reached the site) where available.
• Technical data — standard server and security information your browser sends, used to operate and protect the site.

4. How we use your information

• To respond to your enquiry and prepare a quote.
• To deliver, host and support the services you request.
• To communicate with you about your project, hosting renewals and support.
• To keep the website secure and working properly.
• To comply with our legal obligations.

We do not sell your personal information.

5. Legal basis (POPIA)

We process personal information where it is necessary to respond to your request and provide our services, to pursue our legitimate business interests in a balanced way, to meet legal obligations, or with your consent — for example when you submit a form.

6. Sharing & third parties

We share personal information only as needed to run our services, with trusted providers acting on our behalf:

• Form delivery — enquiry submissions are delivered to us through a form-handling service (Web3Forms).
• WhatsApp — if you choose to send an enquiry via WhatsApp, your message is handled through WhatsApp.
• Hosting & email providers — to host websites and route email.
• Maps — our contact page embeds a map provider to show our office location.

We may also disclose information where required by law. We do not share your information for third-party marketing.

7. Data retention

We keep enquiry and client information only for as long as needed to respond to you, deliver and support the services, and meet our legal and accounting obligations. When it is no longer needed, we delete or anonymise it.

8. How we protect your data

We use reasonable technical and organisational measures — including secure (SSL/TLS) connections, access controls and reputable providers — to protect personal information. No method of transmission or storage is completely secure, but we work to keep your information safe.

9. Your rights

Under POPIA you may, subject to the Act:

• Ask what personal information we hold about you and request access to it.
• Ask us to correct or delete inaccurate or unnecessary information.
• Object to certain processing or withdraw consent you previously gave.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these, contact us using the details below.

10. Children

Our services are aimed at businesses and are not directed at children. We do not knowingly collect personal information from children.

11. International transfers

Some of our providers (for example hosting, form handling or maps) may process data outside South Africa. Where this happens, we take reasonable steps to ensure your information remains protected to a comparable standard.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows the current version. Significant changes will be reflected on this page.

13. Contact & complaints

For any privacy question or request, contact Overflow Online at david@overflowonline.co.za or 072 801 5852, or via our contact page. You may also contact the Information Regulator (South Africa) if you believe your rights have been infringed.